We are an appointment based practice. This means an appointment must be booked in order to see one of our practitioners. You can do this via our online booking system or by calling us on 02 9087 4600. If you'd like to be seen at an earlier time or date, please speak to our reception team and request to be added to the cancellation list. If you are experiencing an emergency we advise you to contact 000.
We are a privately billing practice. An out of pocket cost should be expected for each consultation. Please note: our practitioners are sole traders within this practice. This means that they have sole discretion around the fees they charge. From time to time a doctor may make an arangement with you regarding your fees/accounts. This arrangement is with that doctor only and does not translate to other practitioners within the practice.
We do our best to minimise your out of pocket health care expenses by practicing proactive and collaborative care. If you and your family require frequent visits, your out of pocket costs are reduced by the medicare safety net, meaning you get a larger rebate from Medicare once you have hit the safety net threshold. Read about your Medicare Threshold here.
According to the NSW Health Records and Information Privacy Act 2002 (HRIP Act), medical records are owned by the clinic that creates and maintains them. At Rozelle Total Health, we are responsible for the secure storage and management of your health records. While you do not own the physical record, you have the right to access the information it contains.
Why is there a $25 administration fee for transferring my medical records to another clinic?
Transferring medical records involves several steps to ensure your information is delivered securely and accurately:
The $25 fee helps cover the cost of time, materials, and secure handling required for this process, as allowed under the HRIP Act.
Under the NSW Health Records and Information Privacy Act 2002:
If you're experiencing financial hardship, please let us know — we may be able to reduce the fee.
Yes! If you prefer, we can:
You can refer to the full NSW Health Records and Information Privacy Act 2002 on the NSW Legislation website.
If you have any further questions, please contact our team at Rozelle Total Health. We’re here to help!